Policies

Shipping Policy

Wholesale Order MOQ 20 pairs; please email admin@polessentials.com.au
 
ORDERS WILL BE SHIPPED WHITHIN 14 DAYS FROM PERTH, WESTERN AUSTRALIA, IF ITEM IS IN STOCK.

All Orders will be shipped via Australia Post:
AUSTRALIA SHIPPING 

  • We offer FREE STANDARD SHIPPING within Australia on orders under 3kg.

  • A flat rate of $5 EXPRESS SHIPPING will be charged on orders under 3kg.

 
INTERNATIONAL (STANDARD SHIPPING)

  • $25-35 if order total is under 3kg. *Please see accurate Shipping options at Checkout.

  • Delivery ETA is anywhere from 10-30 business days. If you would like express post, please contact us prior to placing your order and we can look up what the cost would be on Australia Post.

  • Shipping times & custom clearances will vary upon locations.

  • Import duties, custom charges & taxes are customer's responsibilities, if any, and are dependent on your country's custom rules. 

  • Please read Australia Post website for up to date delivery disruptions, guidelines, and service updates page; https://auspost.com.au/service-updates/international-service-updates

 
SHIPPING TIME: Australia Post
   Australia

  • Standard : 3-5 Business days

  • Express: 1-3 Business Days

   International 

  • Standard : Please allow 20-30 Business days

Please refer to Australia Post shipping time for the most updated shipping times and details. Any delays or shipping issues are the responsibility of Australia Post and the Buyer, and do not fall in the responsibility of the Seller once the item has been handed to Australia Post for processing and delivery. Please keep your tracking number email so that you can reference it to Australia Post for any unexpected issues.

It is the Buyers responsibility to ensure they input the correct delivery details. Any errors are not the responsibility of the Seller. The delivery details input at checkout, will be 100% matched onto the delivery parcel, so please ensure you enter the correct information for your order.

Returns Policy

Heel Wrapz/adhesive products:
To ensure quality, all items undergo multiple product audit checks before being processed for shipping. We do not accept returns, exchange or refunds for these items, due to the usability heavily relying on correct application, furthermore, because this item is not reusable after the sticker has been peeled off. 
.
Gel Knee Pads AU products:
To ensure quality, all items undergo multiple product audit checks before being processed for shipping. We do not accept returns, exchange or refunds for change of mind or wear & tear (any material damage, by look or make, that differs to how the item was delivered; this includes dirt, stains, tears). Please visit our FAQ page for common causes of wear & tear.
.
Please ensure you have selected the correct sizing for purchase. If you think you've purchased the wrong size for you, a one-time exchange may be completed by emailing us within 5 days of delivery. This can be done by contacting admin@polessentials.com with information and images of the product in "as new" condition and packaging; we will then decide to approve your exchange & provide an exchange reference number to you. Tracked return Shipping will be at the cost of the customer and you will be required to send us the tracking number. Once the item is received by us, a replacement item will be shipped to you with shipping cost then covered by PolEssentials. **No exchanges on sale items.
.
Thank you for your understanding.Â